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Customer feedback isn't just important - it's essential to keep your business afloat so you can improve and adapt to your customers' needs. If you aren't currently gathering customer feedback beyond reviews, there are many ways you can solicit customer feedback with minimal effort. Email Feedback This is one of the most common ways to receive … [Read more...] about How to Get Customer Feedback
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Why Your Marketing is Scaring Your Customers
Hey you! Yeah, you! Come here... BOO! Did I scare you? Halloween is right around the corner, and now is the perfect time to scare your customers - as long as you intend to scare them. If your marketing is making them flee in fear, that's probably not the response you're hoping for. There are some common mistakes that business owners make that … [Read more...] about Why Your Marketing is Scaring Your Customers
How NOT to Respond to Negative Reviews
It's no secret how important online reviews are to businesses - 88% of customers rely on them to decide whether or not to do business with a local company. But many business owners are so laser-focused on getting reviews that they don't consider responding to reviews. It's inevitable - if you're actively soliciting reviews, you're going to get a … [Read more...] about How NOT to Respond to Negative Reviews
How to Get Reviews
You can't afford to ignore online reviews - your customers sure don't. 88% of consumers read reviews to determine the quality of a local business. Before ever picking up the phone, your customers will be searching for your online reviews. If you don't have any, they may not buy. But getting online reviews is a struggle many business owners face. … [Read more...] about How to Get Reviews
